01
Triage pathway review
Map the current route from patient contact to outcome, including reception, online requests, clinical review, escalation and safety-netting.
Clinician-led support for primary and urgent care
Improve triage safety, patient flow and front-door demand management.
TriageGenie helps GP practices, PCNs and urgent care providers review how patients enter the system, identify safety and workflow risks, and build practical improvements using existing staff, pathways and digital tools.
This is not a patient-facing symptom checker. TriageGenie provides process review, pathway improvement and governance support.
Front-door review
What we look at
- Same-day demand and access flow
- Online consultation workflow
- Red-flag escalation and safety-netting
- Use of GP, ACP, pharmacist, nurse and admin roles
- Clinical governance and auditability
Practical
Focused on real workflow, not theory.
Clinician-led
Designed around safety, escalation and decision pressure.
AI-ready
Governance-aware without overclaiming technology.
Services
Front-door safety and flow support
We help teams understand where patient demand enters, where delays occur, and how to route patients safely to the right person or pathway.
02
Access and same-day demand
Review how urgent, routine, admin and pharmacy-type requests are separated and whether capacity is being used effectively.
03
Digital and AI readiness
Assess whether existing online consultation or triage tools are supported by safe workflow, clear escalation, audit and governance.
Approach
We follow the patient journey, then redesign the process.
TriageGenie does not blame staff or sell a one-size-fits-all system. We observe how the work actually happens and identify practical improvements that fit the service.
View pilot options →
1
Understand demand
How patients contact the service, where pressure peaks, and what staff find most difficult.
2
Map the pathway
Phone, online requests, reception, clinical triage, escalation, appointment routing and safety-netting.
3
Identify risk and waste
Red-flag delays, duplicated work, avoidable GP workload, underused roles and inconsistent documentation.
4
Recommend action
A focused improvement plan with quick wins, 30/60/90-day actions and metrics to track.
Pilot offer
Introductory review options
Early pilot reviews are designed to be low burden, practical and focused on visible operational value.
2-hour snapshot
For practices wanting a focused first look at their front-door process.
£495 introductory pilot
- Pre-review questionnaire
- 2-hour virtual or on-site discussion
- Pathway and risk review
- 2-page written summary
- 30-day quick-win action plan
Recommended
Half-day review
For teams needing a deeper review of triage safety, workflow and workforce routing.
£1,250 introductory pilot
- 30-minute pre-call
- Half-day on-site review
- Reception/admin workflow observation
- Online consultation and triage review
- 5–8 page report with 30/60/90-day plan
Typical findings
Where services often lose safety, time and capacity
Mixed demand
Urgent, routine, admin and pharmacy requests entering the same queue.
Variable escalation
Red-flag symptoms handled inconsistently across staff groups or channels.
Underused roles
Pharmacists, ACPs, nurses, physios and care navigators not routed to consistently.
Poor audit trail
Inconsistent documentation, safety-netting and learning from triage outcomes.
About
Clinician-led, operationally grounded.
TriageGenie is led by an experienced primary care and urgent care clinician with experience across front-door triage, urgent care pathways, clinical governance, patient flow and service redesign.
The service is designed for practical teams under pressure: GP practices, PCNs, urgent care providers, out-of-hours services and healthcare organisations seeking safer, more efficient front-door models.
Contact
Request an introductory pilot review
To discuss whether a front-door safety and flow review would help your practice, PCN or urgent care service, send a short message with your organisation name and the main pressure you are facing.
What to include
- Your organisation name
- Current triage or online consultation system
- Main access or workflow pressure
- Preferred review option: 2-hour or half-day
- Preferred contact details
Please do not send patient-identifiable information through this website or by email.